On 10/9/2011 I ordered a new Washing Machine. I had shopped several sites and this one had the best price. I had called or chatted with every site I visited EXCEPT this one. My Bad!
After a couple of days, I logged in to check the status of my order, no status - so I called and was told by a live person that it takes 3 -4 weeks for an item to ship! Everyone else was 7 - 10 days.
I patiently waited - while listening to the wife complain about the laundromat. Finally, on 11/8/2011 I again called and again spoke to a live person, who assured me he understood my frustration and he needed to check with his supervisor. He came back on the phone to guarantee me I would have my washer by Friday the 11th or at the absolute latest, Monday the 14th.
On 11/10/2011 I noticed that my checkbook had more money than it should have and sure enough, home everything had done a refund. That is why they got one star. FAST FORWARD TO 11/14/2011 AND MY ACCOUNT IS NOW OVERDRAWN BECAUSE THE Rectal Portals WITHDREW THE $758.19 AGAIN. I THOUGHT IT WAS ODD OVER THE WEEKEND THAT I GOT AN E-MAIL FROM THEM TELLING ME THAT I SHOULD BE RECEIVING A REFUND (THAT I HAD ALREADY RECEIVED 2 DAYS PRIOR) BUT I DIDN'T THINK MUCH MORE ABOUT IT. THEIR E-MAIL SAID IF I DIDN'T GET IT WITHIN A WEEK TO 10 DAYS, I SHOULD INITIATE A CHARGEBACK. DID I THINK TO RETAIN THE E-MAIL, NOPE, I HAD MY MONEY SO I DUMPED THE E-MAIL. I AM SURE THE ATTORNEY GENERAL FOR NYS WOULD HAVE LIKE A COPY OF THAT! I WANT TO TAKE AWAY MY 1 STAR!!!
I called another company and learned from their live person that the washer I ordered was on National Back-order from the manufacturer and had been for some time. They too did not have one in stock. He offered a slightly more expensive model but I chose to continue to shop and then Home Depot sent me an e-mail with their Black Friday Specials.
I got a better machine for less. I ordered it yesterday from their web site and it will be delivered on Tuesday 11/15/2011 - they called me today to confirm! I won't do business with Home Everything again and I would encourage others to avoid them like the plague!
All they had to do to make me a Happy Customer was tell me up-front in one of the several marketing e-mails or when I spoke to them that the washer was on back-order and I would have understood. They didn't, I spent over $100 taking clothes to the laundromat for the month that I waited and the best they could offer was "sorry".
Review about: Whirlpool Duet Washer.